Refund policy

RETURN POLICY

At Prince Parfums Dubai, we are dedicated to ensuring our customers have a positive experience with our products. If you are not fully satisfied with your purchase, we provide a straightforward process for returns or exchanges.

REFUND POLICY

Initiating a Return: Email us within 14 days of order receipt to start the return process. Timely communication is important to maintain the product in a condition fit for resale.

Free Gifts: If a return lowers your original order below the free gift eligibility threshold, please return the free gift in an unopened condition along with the purchased products. Used gifts or gifts not returned will have their value deducted from the refund.

Late Returns: Items returned beyond the specified 14 days for shipping back to us may only qualify for store credit in the form of a gift card if accepted.

Return Packaging: Ensure that the fragrance is securely packaged to avoid damage during transit.

EXCEPTIONS TO THE RETURN POLICY & NON-REFUNDABLE ITEMS

Certain items are not eligible for returns due to product integrity concerns after dispatch:

- Men and Women Discovery Kits

Product Condition for Return: To qualify for a full refund, products must be sealed in the original packaging, unopened, and in a condition suitable for resale.

Non-Refundable Shipping Fees: Shipping costs are non-refundable. If a package is undelivered, unclaimed, returned, or refused due to reasons not attributable to Prince Parfums Dubai, we do not cover shipping fees.

Shipping Fees for Address Changes: Additional fees incurred due to customer-initiated address changes after shipping are the customer's responsibility.

EXCHANGE POLICY

Exchange Eligibility: Exchanges must comply with the return conditions and be initiated within 14 days of delivery.

Exchange Processing Fee: A $10 processing fee is applicable for each exchange transaction.

RETURN SHIPPING

Using Our Return Label: We provide a UPS Ground return label for a $12 flat fee, which will be deducted from your refund.

Customer-Arranged Return: You may opt to return the item using a trackable shipping method of your choice. Prince Parfums Dubai is not responsible for packages lost during return shipment.

For international returns, shipping fees are the responsibility of the customer.

For further assistance, please contact our support team at support@princeparfums.com.